Privacy Policy
Last updated: July 27, 2026
Chicago Luxury Appliance & HVAC ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or services, you agree to the practices described below.
1. Information We Collect
When you book a service, contact us, or join our HomeCare Membership, we may collect:
- Name, phone number, and email address
- Service address and ZIP code
- Appliance or HVAC brand and details about the issue you're experiencing
- Payment information (processed securely through Stripe — we do not store your full card details)
- Basic website usage data (pages visited, browser type) via standard analytics tools
2. How We Use Your Information
- To schedule, confirm, and complete service appointments
- To send booking confirmations and, if you're a HomeCare Member, welcome and account information
- To respond to inquiries submitted through our contact or booking forms
- To process membership payments through Stripe
- To improve our website and services
3. How We Share Information
We do not sell your personal information. We share information only with the service providers necessary to run our business, including:
- Stripe — to securely process membership payments
- Resend — to deliver booking confirmation and account emails
- Our internal scheduling and dispatch systems, so our technicians can prepare for your appointment
We may also disclose information if required by law or to protect the safety and rights of our customers, employees, or the public.
4. Cookies
Our website uses cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve your browsing experience. You can control cookie preferences through your browser settings at any time.
5. Data Retention
We retain customer and service information for as long as necessary to provide our services, maintain business records, and comply with legal and tax obligations.
6. Your Choices
You may request access to, correction of, or deletion of your personal information by contacting us using the details below. You may also opt out of promotional emails at any time using the unsubscribe link included in those emails.
7. Security
We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at (877) 869-3644.